Check out our most frequently asked questions below. If you still need help, please contact us here.
Shipping
When will my order ship?
All orders have a processing period of 1-3 business days.
Once the fulfillment process has begun, you will receive an email with tracking information to the email provided when the order was placed. Make sure to check your spam mail. Please allow up to 2 days for the tracking number to be updated by the mail carrier.
How long will shipping take?
Pre-Orders
when will pre-order ship?
Pre-Orders
We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we'll let you know.
You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at info@daswell-ps.com (mailto:info@daswell-ps.com) if you need to update any of this information.
You will be charged at time of placing a Pre-Order. If we're unable to commence shipping one-year from order placement, we'll provide a full-refund at your request. No discounts, refunds or credits will otherwise be offered due to any such delays.
Returns
How can I make a return?
Please contact us at info@daswell-ps to being the return process.
When will I receive my refund?
Refunds typically take 5-10 business days from when we receive the returned product(s).